ASE C1 Automobile Service Consultant Practice Test

Excelling as an Automobile Service Consultant requires a blend of technical knowledge, effective communication, and efficient shop operations management. Our ASE C1 Automobile Service Consultant Practice Test is designed to assess your proficiency in these areas, preparing you for the official ASE certification exam. Connect with an automotive technology program now.

 

Results

You are a champion.

Correct answers:

1. ask the customer about their vehicle symptoms is correct

2. Call the customer and offer to complete the repair explaining why it is needed; is correct

3. It drives the camshaft is correct

4. B only is correct

5. B only is correct

6. water pump leak is correct

7. help prioritize all recommendations is correct

8. using a service scheduling tool and tracking sold labor hours is correct

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Correct answers:

1. ask the customer about their vehicle symptoms is correct

2. Call the customer and offer to complete the repair explaining why it is needed; is correct

3. It drives the camshaft is correct

4. B only is correct

5. B only is correct

6. water pump leak is correct

7. help prioritize all recommendations is correct

8. using a service scheduling tool and tracking sold labor hours is correct

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#1. A customer requests that the timing be adjusted on their vehicle. The service consultant should:

explain that ignition timing may not be adjustable

ask the customer about their vehicle symptoms

quote a price for the request

suggest new spark plugs with the service

ask the customer about their vehicle symptoms is correct

#2. A customer comes in for a 30,000 mile service. While completing the service, the technician notes that the vehicle will soon need the front brake pads replaced. Which of these is the best way to address this need with the customer?

Note the technician’s comments on the customer’s repair order

Input the technician’s comments in the dealership’s database for review at the next service

Call the customer and offer to complete the repair explaining why it is needed

Address the need when the customer arrives to pick up their vehicle

Call the customer and offer to complete the repair explaining why it is needed; is correct

#3. Which of these functions is performed by the engine timing belt?

It drives the camshaft

It controls engine RPM

It can be used to adjust spark timing

It connects the pistons to the crankshaft

It drives the camshaft is correct

#4. A vehicle’s ABS light remains on while driving. Service Consultant A says that while the light is on, the ABS system will still function. Service Consultant B says that while the light is on, the mechanical brake system will still function. Who is right?

A only

B only

Both A and B

Neither A nor B

B only is correct

#5. Service Consultant A says that maintenance schedules are most likely found in the extended warranty contract. Service Consultant B says that maintenance schedules are based on time and mileage. Who is right?

A only

B only

Both A and B

Neither A nor B

B only is correct

#6. Any of these are maintenance items EXCEPT a:

transmission flush

60 K service

water pump leak

tire rotation

water pump leak is correct

#7. When discussing recommended repairs with the customer, the service consultant should always:

help prioritize all recommendations

ask how long they intend to keep the vehicle

start at the front of the car and work back

start with maintenance items

help prioritize all recommendations is correct

#8. Service consultants can judge shop capacity and work flow by:

using a service scheduling tool and tracking sold labor hours

reviewing part arrival times

communicating with customers and getting more time to complete repairs

reducing larger jobs in the shop

using a service scheduling tool and tracking sold labor hours is correct

Previous

Finish

By completing this practice test, you can evaluate your understanding and readiness to provide exceptional service in the automotive industry.

The ASE C1 Automobile Service Consultant Certification

The ASE C1 Automobile Service Consultant certification, offered by the National Institute for Automotive Service Excellence (ASE), validates a professional’s expertise in effectively managing customer relations and service operations within the automotive industry. This certification is designed for individuals who serve as the liaison between customers and service technicians, ensuring clear communication and efficient service delivery.

Key Areas Covered:

• Communications: Mastery in customer service skills, effective communication strategies with customers and colleagues, understanding customer needs, and handling customer complaints.
• Product Knowledge: In-depth understanding of automotive systems and components, ability to explain technical information to customers, and staying updated with new automotive technology.
• Shop Operations: Proficiency in shop operations and processes, knowledge of health and safety practices, workflow management, understanding of service writing, and basic administrative and managerial skills.

Certification Process:

1. Eligibility: Candidates must have at least two years of work experience specifically related to service writing, not hands-on automotive repair.
2. Preparation: Utilize study guides, practice tests, and training programs to prepare for the exam.
3. Registration: Register for the exam through the ASE website or authorized testing centers.
4. Examination: The C1 exam consists of 50 scored questions covering communications, customer and internal relations, vehicle systems knowledge, sales skills, and shop operations.
5. Certification Maintenance: ASE certifications are valid for five years. Service consultants must retest every five years to retain their certification by taking the service consultant recertification (C1R) test, which is about half as long as the initial certification test.

Achieving the ASE C1 certification demonstrates a service consultant’s proficiency in managing customer interactions and service operations, enhancing their credibility and career prospects within the automotive service industry.

Reference:

• ASE Training Resources
• Automotive Technology Programs
• Trade School Path to an Auto Technician Career

This is not an official test. Use it for entertainment purposes only.